Reference

What You Agree To When You Use wind4d

These terms set out the conditions that apply to your account, your transactions via DANA, OVO, or GoPay, and your access to the lobby — where local law and eligible regions permit.

Account eligibility applies by regionDANA, OVO, GoPay coveredIndonesia-accessible serviceLocal law governs accessAccount security is your responsibility
wind4d What You Agree To When You Use wind4d
REACH OUR TEAM

How to Contact Us About These Terms

Team online

Live Chat

Open the chat icon in the lobby to reach our support team. Available around the clock for account queries, terms questions, and wallet verification.

Email Support

Send a written query to our support address for formal terms-related requests, account documentation, or issues with your DANA or OVO transaction record.

Account Help Centre

Access the Help Centre from your account dashboard for step-by-step answers on terms compliance, GoPay withdrawal conditions, and account status queries.

ACCOUNT STANDARDS

How We Manage Your Account and Data

Your account data — login credentials, transaction history, and linked e-wallet references — is held securely and used only to operate your account. We do not sell or transfer your personal data to third parties outside of what is required to process your DANA, OVO, or GoPay transactions. Access our full data handling policy from your account settings page.

Data Retention We keep your account and transaction records for as long as your account is active and for the period required by applicable regulations in supported regions.
Cookie Use Our platform uses cookies to maintain your session state and remember your wallet preferences. You can manage cookie settings from your browser at any time.
Account Security Each login is protected by OTP verification sent to your registered number. Never share your OTP with anyone — our team will never ask for it via chat.
Requesting Changes To update your registered details, linked e-wallet, or to request account data removal, contact us via live chat or email with your account ID and a brief description.

Common Questions About Our Terms

These are the questions we hear most often about how our terms work — covering your account rights, how we handle updates, and what to do when something does not match your expectations.

We publish updates on this page when terms change. Continuing to use your account after an update means you accept the new version. Check this page periodically if you want to stay current.

A breach — such as sharing your account or using a payment method not linked to your own name — may result in account suspension. We review each case before taking action and will contact you via your registered details.

Yes. Our terms apply to all e-wallet transactions regardless of which provider you use. Each provider's own terms also apply to the transfer side. Both sets of terms govern the full transaction.

Yes. Contact us through live chat or email with your account ID. We will provide your transaction and account data in a format you can read, subject to the verification steps in our data policy.

Access and eligibility depend on local law and are available only where local regulations permit. The applicable legal framework is determined by the jurisdiction in which you are accessing the service.

Open a request via live chat or email. We will verify your identity, confirm any pending GoPay or OVO withdrawals are settled, then close the account and retain records as required by applicable regulations.