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How wind4d Handles Your Personal Information

When you open an account with wind4d, we collect only what we need to keep your wallet and session running — your contact details, payment method records (DANA, OVO, GoPay), and device activity.

Account data protectionDANA, OVO, GoPay wallet recordsCookie controlsData access requestsIndonesia-region scope
wind4d How wind4d Handles Your Personal Information
CONTACT FOR PRIVACY

How to Reach Us About Your Data

If you want to review what we store about your account, update inaccurate details, or request deletion of non-essential records, our support team handles privacy requests directly. Reach us through live chat in the lobby, or use the email address listed in your account settings. We aim to respond to all data-related requests within a reasonable timeframe — complex deletion requests may take a few extra days to process fully.

Live Chat Open the chat window inside your account lobby. Available around the clock for account data questions, wallet verification, and access requests.
Email Support Send your data request to the support email shown in your account settings. Include your registered phone number so we can verify your identity before processing.
Account Settings Some data updates — like your contact number or linked e-wallet — can be changed directly in account settings without contacting support first.
DATA SECURITY PRACTICES

How We Keep Your Account and Data Secure

Security at wind4d is built around your account, not around marketing language. We use encrypted connections (SSL) for every page, login event, and payment action — so the details you enter for DANA, OVO, or GoPay transfers are never exposed in transit. Account login is protected by OTP verification sent to your registered phone number, which means even if someone has your password, they cannot access your account without that one-time code. We do not store full payment credentials on our side; the actual wallet authentication happens on the DANA, OVO, or GoPay platform directly.

Encrypted Connections

Every login, deposit step, and session on wind4d runs over SSL encryption. Your DANA, OVO, and GoPay payment actions are protected in transit at all times.

OTP Account Access

We verify your identity with a one-time code sent to your registered number each time you log in from an unrecognised device or request a withdrawal.

Wallet Data Handling

We record transaction references for DANA, OVO, and GoPay payments — not your full wallet credentials. Authentication for those wallets stays on their own platforms.

Retention and Deletion

Active account data stays while your account is open. Once you request closure, personal identifiers are removed from live systems; only compliance-required records are kept.

Common Questions About Your Privacy on wind4d

These are the questions we hear most often about data, account access, and cookie settings. If something is not covered here, reach us through live chat or the support email in your account settings.

We collect your name, email address, phone number, and the payment method you register — DANA, OVO, or GoPay. We also log device type and session data to secure your account.

We do not sell your data. Payment records are shared only with DANA, OVO, or GoPay to process your requested transaction. No other third-party sharing occurs without your consent.

We use cookies to keep you logged in and remember your language preference. You can adjust cookie settings in your browser at any time, though some account features may not work without session cookies.

Yes. Contact us through live chat or the support email in your account settings. Include your registered phone number so we can confirm your identity before sending any records.

Send a deletion request via live chat or support email. We will remove personal identifiers from active systems. Transaction logs required for dispute resolution or compliance may be retained for a limited period.

Active data is held while your account is open. After closure, personal identifiers are removed from live systems. Only records needed for legal or financial compliance are retained beyond that point.